SHIPPING POLICY

We offer complimentary standard shipping for all Australian orders over $300 AUD shipping within Australia.  

We currently use Australia Post or Sendle.  Once your order has been shipped you will receive a tracking number, and all deliveries must be signed for, we do not offer an ‘authority to leave” option. We cannot deliver to PO Box or Parcel Locker addresses. 

Every Sendle & Australia Post parcel is delivered Carbon neutrally. Every time we send a parcel, the carbon emissions are offset by investing in positive environmental causes.

* Orders of multiple items may be shipped in more than one delivery. 

 * Please note shipping times may be extended due to COVID19. Below timeframes are based on pre-covid.

Packaging & Shipping Rates

Standard:

Australia (3-7 business days)

  • orders over $300: FREE
  • orders under $300: $20 Flat rate

     

    New Zealand (5-10 business days)

      • All orders : $25 AUD Flat rate
      • * Excluding any applicable duty or taxes.  Please contact your local customs office for more information regarding taxes and duties payable in your region.

    International (7-21 business days)

      • All orders : $40 AUD Flat rate
      • * Excluding any applicable duty or taxes.  Please contact your local customs office for more information regarding taxes and duties payable in your region.

     

    Express: 

    We offer an express shipping option in Australia only at a flat rate of $20.

     

    PACKAGING:

    Our gift boxes are reusable and recyclable.   Their high quality construction was chosen so that you may be able to reuse them around the home, and when you no longer need them, simply remove the magnets and they are 100% recyclable. 

    The outer brown kraft shipping cartons are 100% recyclable and 100% Biodegradable.

     

    SHIPPING OF SALE ITEMS

    Where suitable, all sale purchases are sent in our compostable mailing satchel. Please note delivery times of sale purchases may be extended. 

     

    CURRENCY, INTERNATIONAL DUTIES & TAXES

    Final payments are made in AUD currency, even though the website may allow you the option to view pricing in your chosen currency.  

    International orders are shipped Delivery Duty Unpaid (DDU) which means you will be responsible for paying any applicable import duties and taxes upon your order arriving in your country.  We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs and differ from country to country. Payment of these will be necessary to release your order from customs. For more information contact your local customs office.

    Should you refuse to pay duties and taxes held on an order applied by customs the responsibility lies with you to arrange for it to be returned in order to receive a refund.

    Refunds will only be issued once return orders have been received.

    Please note we do not refund any international duties and taxes paid. Should you wish to return the item for a refund, contact your local customs office to obtain your tax refund.