SHIPPING POLICY

We  offer complimentary standard shipping for all orders over  $300 AUD of our products to all of our current shipping destinations worldwide.  

We currently use Australia Post or Sendle.  Once your order has been shipped you will receive a tracking number, and all deliveries must be signed for, we do not offer an ‘authority to leave” option. We cannot deliver to PO Box or Parcel Locker addresses. 

Every Sendle parcel is delivered 100% Carbon neutrally. Every time we send a parcel, the carbon emissions are offset by investing in positive environmental causes.

* Orders of multiple items may be shipped in more than one delivery. 

 

* Please note shipping times may be extended due to COVID19 crisis. Below timeframes are based on pre-covid.

Packaging & Shipping Rates

Standard:

Australia (3-6 business days)

  • orders over $300: FREE
  • orders under $300: $12 Flat rate

New Zealand (5-7 business days)

  • orders over $300 AUD: FREE
  • orders under $300 AUD: $15 AUD Flat rate
  • * Excluding any applicable duty or taxes

International (10-14 business days)

  • orders over $300 AUD : FREE
  • orders under $300 AUD: $25 AUD Flat rate
  • * Excluding any applicable duty or taxes

 

Express: 

We offer an express shipping option in Australia only at a flat rate of $15.

 

PACKAGING:

Our packaging gift boxes are made from 100% Recycled materials,  and are Australian made.   They were chosen so that you may be able to reuse them around the home, and when you no longer need them, they are 100% recyclable. 

SHIPPING OF SALE ITEMS

Where suitable, all sale purchases are sent in our basic satchel. Please note delivery times of sale purchases may be extended. 

 

CURRENCY, INTERNATIONAL DUTIES & TAXES

Final payments are made in AUD currency, even though the website may allow you the option to view pricing in your chosen currency.  

International orders are shipped Delivery Duty Unpaid (DDU) which means you will be responsible for paying any applicable import duties and taxes upon your order arriving in your country.  We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs and differ from country to country. Payment of these will be necessary to release your order from customs. For more information contact your local customs office.

Please note we do not refund any international duties and taxes paid. Should you wish to return the item for a refund, contact your local customs office to obtain your tax refund.